Jing Pro Retiring



February 28, 2012 TechSmith Corporation announced that Jing Pro was being retired February 28, 2013, the Free version of Jing will still be available.  Retiring is a nice word for termination or downgrading. I believe Jing Pro is cutting into Snagit’s market share and this is the reason for this move. This came as a shock to me, because I use Jing Pro everyday.  I work for a Dot Com company and the video feature in Jing Pro is invaluable to me for customer support.  If someone is having a problem or needs help with a feature, I can create a high quality video and upload it in just minutes after getting the request.

Next year, Jing Pro users will have to settle for low quality audio in their videos, not to mention larger file sizes than MP4 video files that Jing Pro supports. The free version of Jing uses Adobe Shockwave (swf) as the video format.  I do not like this one bit.  Don’t get me wrong, I really like TechSmith and have been a loyal customer since 1999. That’s when I first bought Camtasia. They have great products and great people, one of the best software companies out there, in my opinion.

But below is what we will have to settle with, low quality audio in our videos.  I have two samples, one from the free version of Jing and one from the Pro version.

Here is a sample video, created with the FREE version of Jing (SWF File):

Vodpod videos no longer available.

Now here is the Jing Pro version, notice the high quality audio (MPEG 4 File):

Vodpod videos no longer available.

I have tried Snagit and also the new version of Snagit 11 with video support.  However Jing Pro is way faster to use that Snagit.  Also Snagit is too cumbersome to use compared to Jing Pro. One person put it, Jing Pro is like a pistol, and Snagit is a Gatling Gun.

So whats next?  Tell TechSmith how you feel about this move.  My wish, is they continue MP4 support for Jing so we can have high quality video and audio as well as small file sizes.  Please make your voice heard.

Contact info for TechSmith:

Phone: +1.517.381.2300

Toll Free: 800.517.3001

(U.S. & Canada Only)

http://feedback.techsmith.com/techsmith/products/techsmith_jing

Please be courteous and professional when contacting TechSmith.  Thank you for taking the time to read this blog entry.

3 Responses

  1. Thank you for the comment over at my blog. While I personally don’t use Jing for high-quality screencast production, I must agree, the quality difference between the two is something quite unpleasing especially for customer support in a company. I also have a few friends who were affected by such move and are now looking for alternatives because they say SnagIt is a “gatling gun” and Jing is a “pistol”. They’d rather bring around a pistol. It’s a shame though that I won’t be able to contact them directly since I’m not from the US or Canada.

  2. I personally blog as well and I am creating something similar
    to this particular blog post, “Jing Pro Retiring blog.

    unicus.com”. Do you really mind if perhaps I personallyuse
    some of your own concepts? Thanks for your effort ,Diana

    • Hi, if you use any content please give credit to this blog. You are welcome to use what you need. I love Jing Pro and hate the thought of it being retired so they can boost the sales of Snagit.

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